Terms & Conditions
When you book with Corfu Villas and Apartments (Mrs D Giannoulis), you agree to the terms and conditions stated here. Please ensure that you read them.
1. Definitions and Interpretations
In these Booking Terms & Conditions, Corfu Villas Apartments means Mrs. Diana Giannoulis, t/a Corfu Villas and Apartments, 64 Sky Apartments, Hackney Wick, London E9 5FA, and includes agents or employees.
“The Client” shall mean the person in whose name the booking is made and shall include the person or persons on whose behalf the same is made;
“Force Majeure” shall mean any event outside Corfu Villas Apartments’s control which prevents the prompt performance of its obligations, including war or threat of war, riot, civil strife, industrial disputes, terrorist activity, natural disaster, fire, epidemic, outbreaks of illness, or adverse weather conditions.
2. Booking and Deposit
When you book a holiday you must pay the deposit as advised (or full amount if departure is within 6 weeks). When you make a booking, you are confirming that you understand, and have accepted our terms & conditions on behalf of yourself and all members of your party. A confirmation invoice will be issued by us. TERMS AND CONDITIONS INCLUDE THAT YOU ARE RESPONSIBLE FOR TAKING OUT HOLIDAY INSURANCE, INCLUDING COVID 19 COVER, SO THAT YOU ARE COVERED IN THE EVENT OF NECESSITY TO CHANGE/CANCEL YOUR RESERVATION.
The deposit shall only be refundable in accordance with Booking Terms & Conditions No. 5 or 6. Corfu Villas Apartments has the right to refuse to accept any bookings at their discretion.
3. Terms of Payment
The full balance of the holiday price (including any charges made by any supplementary invoice) must be paid by the due date shown on the initial confirmation/invoice (either 9 weeks prior to date of departure or by return within this period). Corfu Villas Apartments has the right to send the Client a supplementary invoice to cover any of the subsequent charges which Booking Condition No. 4 allows the Company to pass on to the Client rather than absorb them.
These charges become part of the holiday price and are payable by return. The Company reserves the right to treat the booking as cancelled if any part of the balance of the holiday price remains unpaid by the due date.
If cancelled, the cancellation terms as per Booking Condition No. 8 will apply.
Any additional or newly imposed government taxes or charges are not included in your arrangement with Corfu Villas Apartments and are payable locally.
4. Alterations by the Company
Whilst we endeavour to ensure that the most up to date and correct prices are shown on our website there may on occasion be an incorrect price shown, due to an unfortunate error. When we become aware of any such error, we will ensure that we act promptly and will endeavour to notify you within 7 days of the time of booking, or as soon as reasonably possible. We must reserve the right to cancel the booking and you will be given the choice to amend your booking to an alternative holiday, at the correct price.
i) The arrangements featured on our website are planned many months in advance and amendments do occasionally become inevitable. In the majority of cases such changes would be considered by Corfu Villas Apartments to be minor, in which case the Company shall have absolute discretion as to whether the Client is or is not notified.
ii) If a change which the Corfu Villas Apartments considers to be major becomes necessary, Corfu Villas Apartments will inform the Client or his travel agent as soon as is reasonably possible if there is time before departure. A major change to the holiday arrangements might involve offering accommodation of a lower standard than that booked.
You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday booked and receiving a full refund of all monies paid.
The compensation that we offer does not exclude you from claiming more if you are entitled to do so. Compensation will not be payable if we are forced to cancel, or in any way change your holiday due to circumstances which can be described as Force Majeure. For the avoidance of doubt, flight delays are not considered to be alterations by the Company.
5. Cancellation by Corfu Villas Apartments
Corfu Villas Apartments has the right to cancel a Client’s holiday in the following circumstances:
a) At any time owing to Force Majeure, in which case the Company shall offer alternative dates to be chosen by the client.
b) At the due date if the Client has failed to pay the full balance of the holiday price in accordance with Booking Condition No. 3, in which case cancellation charges as per Booking Condition No. 8 will apply.
c) At any time, at Corfu Villas Apartments’s discretion, in which case the Company shall make the offer as mentioned in paragraph (a) above, but should this be within 8 weeks before the date of departure, compensation will be paid in accordance with the scale shown in Booking Condition No. 5.
6. Alterations by the Client
a) Once your booking has been confirmed any changes to accommodation, any request for changes must be in writing from the person who made the booking or their travel agent.
b) If a Client chooses to change their booking by transferring it to another person, the Company will arrange for such a transfer, provided that:
b i) The reason for the transfer of the booking is that the Client is prevented from travelling. In this event the Client will need to provide documentary proof (such as a doctor’s certificate) of the reason before the Company will authorise a transfer and:
b ii) The Client or the transferee, pays any balance due before the transfer is authorised by us and;
c) If a Client chooses to modify or abandon the arrangements after commencement of the holiday (e.g. change accommodation or the duration of the stay), they will be deemed to be breaking their contract with the Company and the Company cannot accept liability for any loss, damage or additional expenses resulting therefrom and no refunds for unused services or arrangements will be made unless the Company is at fault and has been given the opportunity to rectify the problem.
7. Cancellation by the Client
All cancellations by the Client must be in writing from the person who made the booking. Cancellation applies only from the date of receipt by the Company of the cancellation notification. If the cancellation notification is received 64 days or more before the departure date, only the holiday deposit is forfeit, plus any costs incurred by us for non-refundable or non changeable travel reservations. Thereafter, the following percentage of the total holiday price will be payable as a cancellation charge by the Client (apart from the exceptions below):
The following cancellation charge applies:
Between 63 days and the departure date or later 100%
The above cancellation charges represent a reasonable estimate by the Company of the likely losses resulting from your cancellation. Cancellation charges also apply to partial cancellations (e.g. where a Client books for two weeks but amends to one week. In this case, cancellation charges would apply to the second cancelled week). In the event of a cancellation charge arising under this clause the amount due must be paid by the Client to the Company within 7 days of the charge arising, notwithstanding the fact that the Client’s holiday insurance policy may cover the cancellation charge. It is the Client’s responsibility to claim any insurance monies due as the Company cannot claim on behalf of the Client.
If a Client wishes to change or part cancel accommodation, dates or names of the party, we will endeavour to secure such a change provided the Client pays all costs incurred by us.
We would strongly recommend that you take out appropriate travel insurance which provides cover against loss of deposit or cancellation fees.
8. Liability of the Company
Corfu Villas Apartments will accept responsibility if due to fault on our part, any part of your holiday arrangements booked before your departure from the UK is not as described on our website, or not of a reasonable standard. We do not accept responsibility if and to the extent that any failure of your holiday arrangements, is not caused by any fault of ours, or our agents or suppliers; is caused by you; is caused by someone not connected with your holiday arrangements or is due to unforeseen circumstances which, even with all due care, we or our agents or suppliers could not have anticipated or avoided.
Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday rental cost from us. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users’ Council on 020 7240 6061 WWW.AUC.ORG.UK.
Our suppliers (such as transport providers) have their own Booking Terms & Conditions or conditions of carriage, and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport provider’s or other supplier’s liability to you.
Operational decisions may be taken by air carriers and airports resulting in delays, diversions or rescheduling. The Company has no control over such decisions, and is therefore unable to accept responsibility for them. Where, as a result of Force Majeure we are obliged to change or end your holiday after departure, but before the end of your holiday, we will not pay compensation or reimburse you for expenses incurred. You must have adequate travel insurance for your holiday, including insurance covering Covid 19, and claim via your insurance company for any loss or damage to luggage and/or personal possessions.
The Company shall not be liable for any noise, nuisance, disturbance or building work arising outside the accommodation supplied by the Company and caused by third parties beyond the control of the Company. A situation may develop, sometimes rapidly and intrusively, with little or no advance warning. The Company shall, however, make every effort to minimise such noise, nuisance or disturbance and forewarn the Client if the Company has knowledge of this.
All “accommodation only” holidays are not governed by the terms and conditions of an Air Travel Organisers Licence (ATOL) issued by the Civil Aviation Authority nor are they covered by the Package Travel, Package Holidays and Package Tours Regulations 1992. Corfu Villas Apartments provides accommodation only holidays and we are not liable in any way for any other aspects of your travel arrangements that you have made.
It is essential that clients have insurance cover which is adequate for their needs. The Company reserves the right to refuse to accept bookings from clients who are not adequately insured against holiday risks. Clients must provide evidence of adequate insurance.
These are intended to give an overall impression of properties, rather than of specific accommodation. The Company is not liable for any items of furniture or chattels, which appear in the photographs, which may have been changed or removed from the villa and any aspects of the villa environment which may have changed since the photographs were taken.
Any dispute or complaint which Clients may have concerning their holiday arrangements, must be reported immediately by telephone, followed in writing to Corfu Villas Apartments’S local representative, on the 24 hour contact numbers provided on the itinerary and other documents) either immediately if urgent, or within 48 hours of the complaint or dissatisfaction arising. It is unreasonable to take no action whilst on holiday but to write a letter of complaint on return. If a Client fails to follow this procedure, we will have been deprived of the opportunity to investigate and rectify any complaint whilst Client were in resort, and this will affect the way in which we deal with the complaint and it may affect a Client’s rights under this contract.
Any complaint which cannot be satisfactorily resolved in the resort must be reported in writing or via email, within 28 days of the Client’s return from holiday. Upon receipt of a Client’s letter, we will acknowledge it, investigate the points raised, and reply within 28 days. If this is not possible, we will send an interim letter, advising of our progress.
This contract is governed by English law and both parties shall submit to the jurisdiction of English courts. You may however choose the jurisdiction of Scotland or Northern Ireland if that is where you live.
We reserve the right in our absolute discretion to terminate or curtail your holiday if your behaviour is likely, in our reasonable opinion or that of our suppliers to cause distress, damage, annoyance and danger to our employees or to any third party, or their property. If you are prevented from travelling or have to return home early for this reason, we will have no further responsibility for your holiday, including any arrangements for your return home. We will impose full cancellation charges and will not give any refunds. Furthermore, we will be under no obligation to pay you compensation or cover any costs which you may incur as a result of having to make alternative arrangements.
Corfu Villas Apartments requires clients to guarantee any damage, loss or unpaid local charges at our properties.. Therefore when you confirm a booking with us, you are required to accept full responsibility for any damage, loss or unpaid local charges during your stay. Full payment for any such damage or loss (reasonably estimated if not precisely known) or unpaid local charges must be paid directly during your stay to representative of Corfu Villas Apartments. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. Where damage is not identified until after your departure, we reserve the right to subsequently request full payment for this. If you fail to make payment when required, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs).
The facilities, local prices and amenities mentioned in our brochure and/or on our website corfuvillasapartments.com are shown in good faith as generally being available at the time of publication and for the duration of the programme 1/5/2021 to 31/10/2021.
Corfu Villas Apartments respects your privacy and is obliged to protect your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or when you otherwise provide personal data to us via other means (such as by telephone) and tell you about your privacy rights and how the law protects you.
Please also use refer to the explanatory notes at the end of the Policy, if there is terminology which is not clear.
Purpose of this privacy notice:
This privacy notice aims to give you information on how Corfu Villas Apartments collects and processes your personal data, including any data you may provide through this website or via any other means (such as by telephone) when you make enquiries about property for sale
It is important that you read this privacy notice together with any other privacy notice we may provide on future occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.
Corfu Villas Apartments is the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy notice.
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Corfu Villas Apartments,
+44 7903 501120/+30 6942 064 002
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please notify us prior to any complaint.
This version is issued on 22/05/18.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if any of your details should change, during the course of your contact with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
This includes data relating specifically to your identity, such as your first name, last name and title
This includes data relating to how you may be contacted, such as your mailing address, email address and telephone numbers.
This includes data relating to the transactions you have carried out with us, such as details about payments to and from you and other details of products and services you have purchased from us.
This includes more technical data that we may obtain when you make use of our website, such as your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
This includes information about how you use our website, products and services.
Marketing and Communications Data
This includes your preferences in relation to whether or not you want to receive marketing from us and our third parties and also your communication preferences.
We also collect, use and share ‘aggregated data’ such as statistical or demographic data for any purpose. ‘Aggregated data’ may be derived from your personal data but is not considered by law to be personal data in law as it does not reveal your identity.
If we combine or connect aggregated data with your personal data so that it can in some form identify you, we will treat the combined data as personal data which will be used in accordance with this privacy notice.
You may give us your Identity, Contact, Marketing Communications Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
We may receive personal data about you from various third parties as set out below:
Technical Data from the following parties:
Search information providers such as:
How we use your personal data
We will only use your personal data permitted by law. It might be used in any of the following circumstances:
Generally, we do not rely on consent as a legal basis for processing your personal data, other than in relation to sending marketing communications to you. You may withdraw consent to marketing at any time by
Purposes for which we will use your personal data
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
To register you as a new customer
2. Contact details
To manage our relationship with you which will include:
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
To use data analytics to amend/improve our website, services, marketing, customer relationships and experiences
To make suggestions and recommendations to you about goods or services that may be of interest to you
We endeavour to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
We have established the following personal data control methods:
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any company outside GPC for marketing purposes.
You can ask us, or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Change of purpose
We will only use your personal data for the purposes for which we collected it.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
How we make your personal data available
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.
Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
When we transfer your data overseas
We share your personal data within the Company. This may involve transferring your data outside the European Economic Area (EEA).
Many of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
For all other transfers of data, whenever your personal data is transferred outside the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
Where we use certain service providers, we may use specific contracts approved by the European Commission, which give personal data the same protection it has in Europe.
Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
How we secure your data
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or made available to others. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long we retain your data for
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In addition to the above, by law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: you can contact us and request erasure.
In some circumstances we may make your personal data anonymous (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Legitimate Interest;Means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contact us.
Performance of Contract;Means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation;Means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Internal Third Parties;Other companies within GPC acting as joint controllers or processors and who provide IT and system administration services.
External Third Parties.
1. Service providers who provide IT and system administration services.
2. Professional advisers including lawyers, bankers, auditors and insurers based in the United Kingdom, who provide consultancy, banking , legal, insurance and accounting services.
3. HM Revenue & Customs, regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.
YOUR LEGAL RIGHTS
You have the right to:
Request access; To your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction; Of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure; Of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons, which will be notified to you, if applicable, at the time of your request.
Object to processing; of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information, which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
1. if you want us to establish the data's accuracy;
2. where our use of the data is unlawful but you do not want us to erase it;
3. where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
4. you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time;Where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.